FAQ

Default solution folder, feel free to edit or delete it.

Resize problem
If you see this error message at the start, please follow the instructions below: Click OK to close the error message. Click on the CNCSimulator ...
Thu, 19 Aug, 2021 at 12:47 PM
How to get support via TeamViewer
If you are stuck and need help from our technicians there is a possibility to take over your computer and help you fix the problem. This is done by using a ...
Thu, 19 Aug, 2021 at 12:49 PM
How to get support using a project file
If you are having problems with a CNC program not doing what you want, we might ask you to upload a project file so we can recreate the issue. Here is how t...
Thu, 19 Aug, 2021 at 12:50 PM
Random MAC addresses
Windows 11 has a feature to use random MAC addresses. This feature is not compatible with our licensing system and has to be turned off. See the instruction...
Wed, 6 Sep, 2023 at 8:28 AM
Troubleshooting Graphics Errors in CNC Simulator Pro (Version 4.0 and Higher)
Understanding Graphics Requirements in CNC Simulator Pro Version 4.0+ CNC Simulator Pro version 4.0 and above has been significantly enhanced to offer m...
Wed, 29 Nov, 2023 at 7:10 AM
Instructions on how to download, install and reactivate the free license for version 3.2 of CNC Simulator Pro Software
1. Download the free version 3.2 of the CNC Simulator Pro software from our Download page: Download (cncsimulator.com) 2. After downloading, run the ...
Mon, 12 Feb, 2024 at 1:33 AM
How to check your hardware
To assist you in diagnosing issues with our software, we've developed a convenient tool named HardwareCheck. This utility gathers relevant system inf...
Wed, 10 Apr, 2024 at 7:46 AM
How do I backup my settings and inventory?
Regular Backups: Why and How It's essential to regularly back up your settings and inventory to safeguard against potential data loss. What’s...
Tue, 16 Apr, 2024 at 1:17 AM
Troubleshooting Hardware Information Access Issues
Problem Overview: Some customers experience issues where their computers do not reveal certain hardware information. This can be due to a variety of ...
Thu, 18 Apr, 2024 at 11:04 PM