We don’t offer telephone support. Our support is ticket‑based only because that’s the fastest, most reliable way for us to diagnose and fix issues.
How to reach us
Open a ticket / email: support@cncsimulator.com
Include: your License ID (Copy to clipboard in the app), CNC Simulator Pro version, Windows version, and any screenshots/error text.
Tip: Use a clear subject like “Can’t activate license — 4.0.1.4 — License 712345”.
Why we use tickets (and not phone)
Files & evidence: You can attach logs, screenshots, and sample projects.
Thorough investigation: Technicians can reproduce the issue before replying.
Traceability: Everything is documented in one place for faster follow‑ups.
Efficiency: We help more users per day when we avoid real‑time phone queues.
What to expect
We read every ticket and aim to respond promptly.
Complex cases may require us to test or consult code. We’ll keep you posted inside the ticket.
Learning resources
We prioritize tutorials, online help, and e‑learning to help you self‑serve for common tasks. See CNC Academy for guides and walkthroughs.
If phone support is mandatory for you
If your organization requires live phone support as a policy, our ticket‑only model may not be a fit. We prefer to focus our effort on detailed, written troubleshooting that resolves issues quickly and accurately.
Thanks for understanding—ticket‑based support lets us help you faster and better.