Please email support. We do not offer telephone support as we are an Internet-based worldwide selling company. Offering hotline telephone support would take up far too many resources and we believe that our ticked-based support system is a much more effective way to give support.
One can attach documents, examples, and pictures. The support technician gets time to investigate the issue properly before he or she gives an answer and more users can be helped at the same time, to name a few reasons. He or she also needs a record of what has been said to be able to assist efficiently.
We put a lot of effort into making tutorials, online help, and e-learning courses to help our users. We are also quick on replying to support emails under normal load workdays.
If you cannot accept this and want to be able to speak directly over the phone with the company that delivers your software the instant you get a problem, then it is better you do not use CNC Simulator Pro. There are others out there that offer both CAD/CAM and simulation software and also telephone support.