FAQ

Default solution folder, feel free to edit or delete it.

On start, I get: Could not load or assembly or one of its dependencies. What to do?
That error may indicate that the Windows OS does not contain the latest security update.  You will need to open Internet Explorer -> Tools -> Windo...
Thu, 8 Oct, 2015 at 11:32 AM
Can I store CNC-programs and SimCam files in the cloud?
Yes you can. We recommend you to open an account with Dropbox or a similar service. When you have the account, you can share folders between your laptop, PC...
Tue, 24 Mar, 2015 at 2:07 PM
What is your telephone number? I need to call you.
Please email support. We simply do not offer telephone support as we are an Internet based worldwide selling company. Offering hotline telephone support wou...
Tue, 24 Mar, 2015 at 2:11 PM
I get a virus warning when I try to download, install or execute your program. Why?
Sometimes an antivirus program gives out a virus warning by mistake. This is what is called a false positive. We guarantee that our software is 100% free fr...
Tue, 24 Mar, 2015 at 2:13 PM
Why does not the CNC output from SimCam looks like I want it?
First of all, SimCam is a general CAM system meant to assist the CNC programmer. It is not meant to replace him or her. SimCam can, and will be an invaluabl...
Wed, 18 Mar, 2015 at 8:07 PM
I do not understand how the radius compensation work. Can you explain?
Yes, please have a look at the following page: http://cncsimulator.info/index.php?option=com_content&view=article&id=39
Thu, 19 Mar, 2015 at 6:25 AM
I have problems receiving emails from you, what can I do?
For email problems, see the following page: http://cncsimulator.info/8-common/11-email-problems
Sun, 22 Mar, 2015 at 5:12 PM
I get an alarm when using negative X, Y or Z values in my program. What to do?
This is because X0 Y0 and Z0 is the absolute zero position of our virtual machines. Going negative will trigger the end switches and cause an alarm. To be a...
Tue, 21 Apr, 2015 at 3:44 PM
The simulator hangs or gives an error at start, what to do?
If you are not running the latest version, we strongly suggest you download and install it to see  if the problem goes away.  Important! All versi...
Thu, 8 Jun, 2017 at 8:13 AM
Why are the machine windows not transparent?
If the windows on the machines are not transparent, the probable cause is that you either are using an older graphics card and/or the drivers for the gr...
Wed, 7 Oct, 2015 at 1:14 PM